HIM Operations Supervisor

U of L Health


UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Job Description:

The HIM Operations Supervisor works in coordination with the Senior HIM Operations Manager in overseeing the daily functions of the Health Information Management Department. This position is responsible for the supervision, organization, and coordination of the daily operations and staffing needs of the Department to include Release of Information, Continuum of Care call center and HIM Registrars to ensure compliance in State and Federal Regulatory requirements. Interacts as needed with internal customers to include but not limited to hospital staff, physicians and their offices, and other revenue cycle team members. Actively participates in department and hospital performance initiatives and leadership activities when needed to ensure UofL Health success.

Provides oversight, guidance and workflow of Health Information Management Operations staff.

  • Accepts responsibility and accountability for operations of assigned functional areas in the Manager’s absence
  • Identifies and implements changes regarding policy, productivity and quality measures, and assures that staff performance improvements related to workflow efficiencies and operations.
  • Coordinates staffing issues and procedural issues with Sr. HIM Operations Manager.
  • Complies with hospital and departmental dress code. Wears name badge with job title and credentials
    clearly visible.
  • Assist Manager with evaluating staff performance on an annual basis. Accurately measures and evaluates staff performance, productivity and quality measures, and assures that staff is following and meeting departmental goals and metrics.
  • Trains, provides feedback, evaluates and provides corrective action to staff as needed in coordination with the Sr. HIM Operations Manager.
  • Responds to inquiries of staff, patients, physicians and both internal and external customers for the purpose of providing information and/or direction or discussing and resolving any issues and/or problems.
  • Arranges coverage for call-ins or stands in to cover the schedule for call-ins on a daily basis.
  • Identify training development needs and plan and supervise appropriate training, education, in-services, and department orientation to new and existing employees to facilitate functional job competency.
  • Work in coordination with Sr. HIM Operations Manager to establish productivity standards, provide concurrent feedback on job performance, and routinely conduct quantitative and qualitative analysis of staff to monitor for compliance and ensure adherence to established workflow processes.
  • Maintains a working knowledgeable of State and Federal regulatory standard., HIPAA/HITECH statutes, Office of Civil Rights Patient Right to Access and facility and department policies regarding the storage, privacy, security, confidentiality, and release of patient-protected health information (PHI).
  • Plan and facilitate employee engagement initiatives and maintain high employee morale.
  • Provides input on department goals and objectives, and HIM performance improvement plan as well as assists with maintaining overall compliance.
  • Model all Core Behavior standards, including routinely rounding on staff.
  • Interacts as a team member representing HIM and attend meetings as directed.
  • Ensures staff maintain a positive customer service attitude.
  • Prepare, Oversees and approves work schedules.
  • Completes annual competency evaluations timely.
  • Verification and reconciliation of timecards.
  • Perform other duties and projects as assigned.


  • Associates or Bachelors in Health Information Management
  • Must have and maintain either an AHIMA RHIA or RHIT credential.
  • A minimum of 3 years prior HIM leadership experience preferred
  • Experience in a level-one trauma and academic teaching facility preferred.

Preferred Qualifications:

  • Knowledge of medical terminology.
  • Ability to follow written and oral directions
  • Demonstrate strong Microsoft Office skills.
  • Must possess working knowledge of HIPAA/HITECH regulations.
  • Self-directed and performs duties independently
  • Ability to problem-solve and apply critical thinking skills
  • Must have the proven ability to maintain confidentiality
  • Must demonstrate excellent customer service and communication skills
  • Must be flexible, dependable, and demonstrate the ability to adapt to change
  • Demonstrates high level of personal and professional accountability and responsibility
  • Ability to effectively communicate and coordinate daily workflow to ensure department needs are met.

Education Qualifications:

  • Associates or Bachelors in Health Information Management
  • Must have and maintain either an AHIMA RHIA or RHIT credential.

Apply Online: https://social.icims.com/viewjob/po168253644005764ad7#.ZEl39S6GGx0.mailto